Happiness as an organisational performance metric

Photo by Clay Banks on Unsplash

Are “happy” people more productive?
You would be surprised to know that the problem on how to quantify happiness at work is well known and studied from decades. You can measure your “employee turnover” or attrition rate and infer happiness. You can use a more direct approach, similarly to the way you quantify your customer’s satisfaction with a Net Promoter Score (NPS).
In Scrum, there are more than one…